In our data protection declaration you can find out which personal data we offer, how and for what purpose on our websites and apps as well as in the context of the provision of our services and process them automatically. In addition, we inform you about your rights as a data processor.
We ask you to read this data protection declaration carefully. By using our products and services which result in the transfer of your personal data to us, you declare that you have been informed of the use of your personal data in accordance with this data protection declaration.
Fundamentals The protection of your personal data is of particular concern to us. If you do not agree to the use of your personal data within the scope of this data protection declaration, please do not make your personal data available to us. In this case, you will not have access to those services and products for the use of which the processing of your personal data is necessary (e.g..: Use of information websites, use of customer loyalty programs, use of event and appointment offers). We collect, process and use personal data of a user without further consent only as far as it is necessary for the conclusion and processing of the contract as well as for billing purposes.
Our employees are trained and sensitized to the daily necessities within the GDPR.
In this respect, the collection of data means the collection of data by the data subject himself. In addition to saving and deleting, processing also includes changing, blocking and transmitting personal data. Every use of personal data is useful, as far as it is not about processing. In accordance with the applicable legal provisions, we are entitled to provide information to law enforcement authorities and courts for the purpose of criminal prosecution.
Inventory data are personal data that are necessary to establish or change a contractual relationship. This includes, among other things, the name and address, date of birth, telephone number, e-mail address and payment data of the user. We only forward inventory data to third parties if this is necessary for the provision of the service.
Traffic data are data that are collected, processed or used in the provision of a telecommunications service.
Data transmission between users and our online offers is highly encrypted according to the current state of the art (TLS, VPN, SSH).
The use of our own website is basically possible without providing personal data. However, different regulations may arise for the use of individual services, to which we refer separately in a suitable place. When you visit our websites, information such as your IP address is transmitted to us. This information includes information about the terminal device used (computer, smartphone, tablet, etc.), the browser used (Internet Explorer, Safari, Firefox, etc.), the time of access to our websites and the amount of data transferred. These data are not used by us to identify the individual user.
The information is processed for system security reasons (to protect against misuse). The information also serves to determine the attractiveness of our websites and to continuously improve their contents and make them even more interesting for you. Log files are processed at the end of the month for anonymous statistics and then deleted
When downloading apps, you need to authenticate yourself in the App Store (e.g. Apple App Store, Google Play Store) with the necessary information. We have no influence on the data collected in the course of the download, in particular your e-mail address and customer number of your store account or device identification number of your end device and are not responsible for this. We only process the device information of the data provided, as far as this is necessary for downloading our apps to your device. They will no longer be processed by us.
Personal data is all information relating to an identified or identifiable natural person. Below you will find examples of personal data that we collect and process as part of your use of our products and services, provided there is a legal basis for doing so:
Note: Not all examples shown here are processed simultaneously.
We collect and process personal data only to the extent permitted by law. This is the case, for example, if you have given your consent to the processing of personal data concerning you for one or more specific purposes. The processing of your personal data may also be necessary for the fulfilment of a contract or for the fulfilment of a legal obligation applicable to us. We process your data, for example, if you have provided it on your own initiative, for example if you fill out a contact form, register with one of our online products, place an order in our online shop, take part in a competition or contact us in any other way.
We use the personal data provided by you exclusively insofar as your data is necessary for the fulfilment of the respective purpose (e.g. to fulfil a contract, to fulfil a legal obligation, for registration for one of our online products, for sending newsletters, for processing an order in the online shop, for sending information material and advertising, for handling a competition, for carrying out customer analyses, market and opinion research, for answering a question you ask us or for enabling access to certain other information).
We collect and process your personal data for products and services that you can use independently.
Even if we hire a processor, we are responsible for protecting your personal data. Your data will be transferred to third parties if we are legally obliged to do so, if the transfer of data is necessary for the execution of the contractual relationship or if you have previously expressly consented to the transfer of your data. External contract processors and partner companies or other cooperation partners only receive your data if this is necessary, for example: to process a contract, your order or a prize draw. Your personal data will not be sold to third parties or marketed in any other way. storage time
Data that you have made available to us exclusively for customer service or for marketing and information purposes (e.g. newsletter) will be stored until you revoke your consent. In the case of a contract conclusion, e.g.: when using our online products, your personal data will be stored after complete contract processing until the expiry of the guarantee, warranty, statute of limitations and statutory retention periods applicable to us, and beyond that until the end of any legal disputes in which the data is required as proof.
This avoids the need to re-enter all necessary data for each use. When you visit our websites, you will receive more information about the use and application of cookies via the cookie notice placed on our websites.
Sessions (session ID, session number) are created by the server at the beginning of your session. The session must be transferred to your computer with the server's response and must be delivered by the server each time you access it. With the help of the unique session, the data stored on the server side can be uniquely connected to a user each time it is accessed. After a specified time without activity on the websites, you will be automatically logged out and the session will also end.
Google Analytics is used on some pages. This is a web analysis service of Google Inc. ("Google"). Google
the site. The information generated by cookies about your use of our websites is usually transferred to a Google
server in the USA and stored there. Information from Google on data protection can be found here:
However, if IP anonymisation is activated on our websites, Google will reduce your IP address within Member States of the European Union or in other states party to the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On our behalf, Google will use this information to evaluate your use of the websites, to compile reports on website activity and to provide us with other services relating to website and Internet use. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data.
to point out that in this case you may not be able to use all functions of our websites to their full extent.
You can also prevent the collection of data generated by the cookie and relating to your use of the websites
(including your IP address) and the processing of this data by Google by downloading and installing the
browser plug-in available under the following link:
Also from Google/Youtube videos are embedded on some pages. On our pages, a connection to YouTube is established at the
appropriate point and the corresponding videos are displayed in the player on our pages. For embedding on our pages we
use the nocookie tag recommended by Youtube. We cannot check which data is transferred to YouTube and at this point we
also refer to the international information of Google:
Maps are also embedded on some pages by Google. On our pages a connection to Google is established and the corresponding
maps are displayed on our pages. For embedding on our pages we use the tag recommended by Google. We cannot check whether
and which data is transferred to Google and at this point we also refer to the international information of Google:
Also from Google online fonts are embedded on some pages. For embedding on our pages we use the tag recommended by Youtube.
We cannot check which data is transferred to YouTube and at this point we also refer to the international information of
Our websites contain links to other websites. Compliance with the relevant data protection regulations for these websites is the responsibility of the operators of the respective websites and is therefore beyond our sphere of influence. We are therefore not responsible for the data protection strategies or the contents of these other websites.
You may exercise the following rights in accordance with the Basic Data Protection Ordinance and the National Data Protection Act with regard to the processing of your data:
You can request information from us as to whether and if so, which and to what extent we process your personal data.
If we process your personal data which are incomplete or incorrect, you can request us to correct and/or complete them at any time, insofar as this data falls within our area of responsibility.
You may request us to delete your personal data if we process them unlawfully, if the processing interferes disproportionately with your legitimate protection interests, if the personal data is no longer necessary for the purposes for which they were collected, if you have revoked your consent and if there is no other legal basis for the processing or if deletion is necessary to fulfil a legal obligation.
Please note that there may be reasons that prevent immediate deletion, e.g. in the case of legally regulated retention obligations.
You may request us to restrict the processing of your data if
You may require us to provide you with the data you have provided to us in a structured, current and machine-readable format, provided that we process this data on the basis of a consent given and revocable by you or for the fulfilment of a contract between us, and this processing is carried out using automated methods.
You may at any time object to the processing of personal data concerning you, which is necessary to protect our legitimate interests or those of a third party, for reasons arising from your particular situation. Your data will no longer be processed after the opposition, unless there are compelling grounds for processing worthy of protection which outweigh your interests, rights and freedoms or the processing serves to assert, exercise or defend legal claims. You can object to the sending of advertising at any time without giving reasons.
If you are of the opinion that we violate Austrian or European data protection law when processing your data, please contact us to clarify any questions. They also have the right to contact the competent data protection authority, and from 25 May 2018 also the supervisory authority within the EU.
If you wish to assert any of the above rights against us, simply use our contact option. In the course of asserting your rights, we may request additional information to confirm your identity (e.g. the presentation of an official photo ID). This serves the protection of your rights and your privacy, so that no third party receives information about your data.
We will respond to all reasonable requests free of charge and as soon as possible in accordance with applicable law.